How staff training expands the skill-set of your business
Anna Stubbs • April 3, 2023
Spending time and money on staff training is a must. When your employees can see that you're invested in their future, they feel valued, empowered and engaged with your company vision. That's excellent news for your employee satisfaction scores and your team spirit – not to mention the overall productivity of the workforce.
Investing in the future of your team
If you want great things from your people, you’ve got to give them the very best support. A job is not a static thing. It’s a role that will evolve and change over time, with new skills, new job descriptions and new responsibilities along the way.
To offer your team the best opportunities, make staff training and development a key area on your business leader’s to-do list.
As a starting point:
- Find out what training and education your people want – there’s no point second-guessing what your team wants to learn. Talk to each team member and ask them where they feel they need extra skills, or where there’s room for progression in their training. This can be an enlightening process and helps you get an angle on where these new skills could be used within the business.
- Help them find the relevant courses or in-house training – you may be able to offer some key training in-house, as long as you have people available to do this, who have the skills. There are also plenty of professional bodies, industry institutes or colleges that will offer courses in the right areas. Some may qualify for Continuing Professional Development (CPD) points, a system that helps your employees rack up development points and move towards a professional qualification.
- Set clear targets for their education in the business – once you’ve identified the learning and development that’s needed, make sure this is added to the employee’s development plan for the year. Your employee’s goals could be to complete an online training module, go on a residential course, or take part in mentoring sessions with a senior colleague. The important thing is to agree on the goals, set the right timelines and track each person’s progress against their plan.
- Set a career path and give employees increased responsibility – a key goal for most employees will be to aim for a promotion. With their learning and development goals set, you could also think about giving your employee new responsibilities, testing out their managerial skills or giving them specific projects to manage and curate. By taking on these challenges, and testing their new skills out in the real world, you’ll help them build confidence and gain valuable hands-on experience.
- Check in with your staff regularly to see how they're doing – hopefully, you’ll have a quarterly or yearly review process already set up for your staff. But don’t leave discussions about development purely for these review conversations. Check in with your people throughout the working week and use these informal, relaxed chats to see how each person (and each team) is doing.
Setting up a staff training programme
An investment in employee development is an investment in the future of your business. It’s a sign that you want to support the careers and progression of your people!
In 1961, President John F Kennedy famously announced his goal of landing a man on the moon and returning him safely to Earth before the decade was out. As we know, in July 1969, Neil Armstrong and Buzz Aldrin became the first people to walk on the moon, and were brought back to Earth safely, achieving JFK’s goal. At a time when most people hadn’t even been on an aeroplane, landing on the moon would’ve felt unachievable and overwhelming. However, such a massive goal united people with a purpose; the story goes that even a cleaner mopping the floor at the space station said his job was to help put a man on the moon. So, how did they make the goal achievable? They broke it down into milestones, with each one taking them closer and closer to achieving their ultimate goal. The first milestone was to achieve lift off. So, they set about resolving this challenge. The next milestone was to reach orbit, so they had a team working on this milestone. Then, they had to reach the moon’s atmosphere, land safely on the moon, take off from the moon, enter Earth’s atmosphere and land safely back down to Earth. You can see how breaking the goal down into milestones gave everyone a more achievable objective to focus on which was less overwhelming. Those milestones were then broken down into the actions which needed to be completed. Each action was essentially a small step towards reaching the ultimate goal.
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