Here at The Chartwell Practice, we are used to providing technical answers to financial problems, but have recently invested in enhancing our teamwork and performance skills via a specially designed training programme.
The team recently completed the first in a series of sessions designed to hone, polish and refine skills. Sally McMahon, Managing Director of Skylark Training and Development Ltd, will be delivering the workshop sessions over the coming months, and commented,
“This is a wonderful opportunity to work with a great team who want to build on their existing high level of skill. This new training programme focuses on a range of personal and professional skills including customer service and team working through enhanced communication. It is a highly interactive and enjoyable programme designed to help take the business to the next level”
The initial session focused on thinking about the ‘cocktail’ of skills and attributes that a successful business team requires to deliver a top class service. Groups had to spend time designing, writing and then making their business team cocktail recipe, to represent the key aspects a team needs to deliver top customer service. Pictured above is one of the team groups with their ‘wow factor’ cocktail, and below another group and the workshop session.
Senior Partner, Chartered Accountant Frank Startin, said,
“The initial session was very encouraging, and an example of how we can do serious stuff in a fun way. We have a great team of people here but we also recognise that there is always a need to develop individual performance and to enhance self-management and team communication skills. It is one thing to be a great technician, but anyone in business knows that there are a myriad of other skills needed in order to communicate with our clients and interact effectively as a team. So we are investing in this training to further refine how we work together, for the benefit of our clients and further develop our most valuable asset, our great team here!”
For further details of how teamwork training could apply to your business contact Sally McMahon on 07813745495. For an excellent team service and help with your business, accounting and taxation matters contact The Chartwell Practice on 01283 741400.
Other team group with their cocktail
Interactive workshop sessions